Frequently Asked Questions
Discover everything you need to know about our luxury fragrances and home decor.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Complimentary shipping is available on orders over a specific value.
Can I return or exchange my fragrance if I don't like the scent?
Yes, we accept returns of unopened and unused products in their original packaging within 30 days of purchase. We recommend using the complimentary sample included with your bottle to test the scent before opening the full-size product.
How can I maximize the burn time of my Diptyque candle?
To ensure an even burn, allow the wax to liquefy across the entire surface during the first use. Always trim the wick to approximately 3-5mm before lighting to prevent soot and maintain a steady flame.
Are your products vegan and cruelty-free?
Diptyque is committed to ethical practices. We do not test our finished products or ingredients on animals, and the majority of our formulas do not contain animal-derived ingredients.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.